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FAQ
Find Your Answers Here
What are differences between the different mediums you offer?
1) PREMIUM PHOTO PAPER are high quality, professional paper-prints.
• Sharp, Vivid and rich Color sets this apart from a casual photo print.
• You'll feel like you're there.
• PREMIUM Photo Paper will last a long time.
• "JUST THE PRINT" - These prints do NOT come with a frame or any kind of mounting, they are just the print only. For shipping, the protected paper print is carefully rolled and placed in a strong shipping tube and sealed. With this paper print option, it is recommended to place the print into a frame, which you would purchase separately (starting at a few dollars at your local frame supplier such as Target, Michaels or online).
2) READY TO HANG CANVAS are ready to hang right out of the box with zero assembly required. Ultimate convenience.
• Gorgeous finished look and using Museum Quality, Premium Canvas, the final “giclee” prints are printed in semi-gloss resulting in vibrant and rich colors.
• To dust, just use a clean dry cloth or if dirty use a damp cloth.
• These prints are ready to hang right out of the box with zero assembly required. The ULTIMATE in convenience.
• Canvas Prints are a well-known, high-end way of displaying photographs.
• The finished canvas print is stretched onto 1.5 inch thick wooden stretcher-bars that give it a solid shape, in the same way an oil painting is traditionally assembled. There are no staples or ugly lines visible on the sides (very important).
• Sides are mirror wrapped making sure that the entire image is printed for your viewing pleasure.
• We have had our boxes specifically designed to protect your canvas while in shipping. These canvas prints will either come in a plastic bag to keep out moisture and are held securely in the center of the box, or will be shrink wrapped to a pad in order to keep them from moving during transportation.
3) READY TO HANG CANVAS (SPLIT INTO 3 PANELS)
• This is for larger pieces, and the photograph is split into 3 even panels, 3 separate canvas panels which put together make a single large image.
• This gives a modern look, and allows spectacularly large sizes on your wall!
• All details of the print itself mentioned above apply to these 3 Panel prints
4) ALUMINUM METAL PRINTS
• Create elegant wall decor that shines with high-end, exclusive and unique aluminum metal prints using the ChromaLuxe printing technology.
• Create a polished addition to any home or office. 3/64" thick aluminum panel.
• Using the ChromaLuxe printing technology these prints feature a High Gloss coating and rounded edges.
• Easy care, just clean with a damp cloth.
• UV resistant ink prevents fading.
• All metal sizes are ready to hang on your wall, right out of the box.
5) ACRYLIC PRINTS
• Create eye-catching home decor with modern acrylic prints. Light refracts through the museum-quality acrylic bringing vibrancy and depth to your photos.
• The .13" thick clear acrylic produces superb image quality from edge to edge and absolutely stunning, brilliant color!
• UV resistant ink prevents fading.
• All acrylic sizes are ready to hang on your wall, right out of the box
Will the final print I receive look like what I see on my screen?
Due to computer monitor and smartphone screen differences in color display calibration, the final colors of the printed art piece my vary slightly from what you see on your screen.
Are the prints shipped ready to hang?
YES - all prints are shipped ready to hang. All you have to do is install some standard picture hangers onto your wall.
Do you offer frames?
Frames are a very personal and individual option and as such we currently do not offer them as a standard offering. If you are interested in a frame, please contact us and we can quote you separately.
Which print medium is ideal for a bathroom?
Metal prints are ideal as they are not affected by the steam. Canvas is also OK as long as no water comes in contact with the canvas.
How much does shipping cost?
a) For ALL orders shipped anywhere
within Continental North America (Canada & USA): FREE
b) For All international Orders (Outside of Canada & USA): Flat Fee of $35 CAD
What is the average time for delivery?
Typical delivery times are as follows:
Orders within Canada and the USA
- Premium Photo Paper: 4-5 days for printing, 5 – 7 days for shipping.
- Ready-to-Hang Canvas, Acrylic and Metal: 5-7 days for printing, 5 – 7 days for shipping.
For International orders and couple of extra days may be needed for the delivery.
How is my order packaged?
Rest assured your new artwork will be packaged carefully and professionally to
ensure safe shipping to you. The art piece is covered in plastic wrap and careful attention is made for edge protection. It is then placed inside of a sturdy custom cardboard shipping box to protect your artwork.
What carriers do you use for shipping?
- Within Canada and the USA, shipments are all trackable, and typical carriers are UPS, FedEx, USPS and Canada Post, but other carriers may be used from time to time.
- Internationally, the carrier depends on the country to which we are delivering.
Can I expedite my order?
If you need to receive your order faster then the average turnaround time (detailed above) then please contact me using the Contact Us form and provide complete details. While we are typically able to accommodate special delivery requests, we will confirm if we can. Expedited orders may incur an additional charge, which will
be quoted if applicable.
What if my print arrives damaged?
All orders are carefully packaged to prevent damage during transit and are shipped insured. However, if damage or loss does occur, please contact us immediately using the Contact Us form, and take pictures of the damage to the packaging as well as the damage to your print. DO NOT THROW OUT any damaged shipping materials until advised by us as the shipper may request an inspection. Once the damage claim has been approved we will send out a replacement piece. No cash refunds will be given for damaged shipments.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly by clicking on the Contact Us button below. Our team is eager to assist you.